A conversation-based approach to Interaction Design

In this articile, Hugh Dubberly and Paul Pangaro discuss the potential of a new approach to interaction design based on a conversation model. Starting from Claude Shannon’ Model of Communication, they shed the light on

“a fundamental limit of nearly all human-to-computer interaction: Our input gestures can only activate an existing interface command (select a message) from the preprogrammed set. While we can automate sequences of existing commands, we can’t ask for something novel. If our software application does anything novel, we file a bug report!”

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